FirstQA’s ServiceNow Center of Excellence (CoE) is a one-stop-shop for Digital Transformation services using ServiceNow Platform.
As a ServiceNow’s Services Partner, our CoE brings rich expertise and proven methodologies to our client portfolio.
Leveraging proven SIM methodology, ServiceNow CoE members use best practices and domain expertise to deliver solution architecture, lead implementations, customizations, development and post implementation Application Management Service to successfully transform organizations.
Leveraging proven SIM methodology, ServiceNow CoE members use best practices and domain expertise to deliver solution architecture, lead implementations, customizations, development and post implementation Application Management Service to successfully transform organizations.
ServiceNow CoE delivers following services to global enterprise clients:
Implementation Service
Application Management Service
NOW Platform Service
Agility
App development
Workflow & Integration
Intelligence
Artificial Intelligence
Performance analytics
Experience
Mobile Virtual Agents Portals
Implementation Service – helps clients achieve greater business value from their ServiceNow investment,
leveraging industry knowledge, technology capabilities and cross-functional expertise in service management to design
solutions that go beyond the technology to deliver effective business outcomes. Our expertise spans across ServiceNow solutions
– ITSM, ITOM, ITBM, CSM, SecOps, HRSD and GRC and NOW platform development.
Application Management Service (AMS) – support changing business needs after implementation. Deliver ongoing improvement and maintenance service of ServiceNow implementation including upgrades as a fixed-price SLAs based managed service.
NOW platform – help build cloud‑native digital workflows and custom applications using the low code and pro code features of ServiceNow platform by leveraging a rich set of pre‑built services, workflows and templates.
Application Management Service (AMS) – support changing business needs after implementation. Deliver ongoing improvement and maintenance service of ServiceNow implementation including upgrades as a fixed-price SLAs based managed service.
NOW platform – help build cloud‑native digital workflows and custom applications using the low code and pro code features of ServiceNow platform by leveraging a rich set of pre‑built services, workflows and templates.