Digital Transformation
Digital transformation is the cultural, organizational and operational change of an organization, through a smart integration of digital technologies, processes and competencies across all levels and functions in a staged way. Digital transformation leverages technologies to create value for various stakeholders (clients in the broadest possible sense), innovate and acquire the capabilities to rapidly adapt to changing circumstances.

So digital transformation is the profound transformation of business and organizational activities, processes, competencies and models to fully leverage the changes.

Technological evolutions and technologies, ranging from the Cloud, Big Data, advanced analytics, artificial intelligence, machine learning and mobile/mobility (a key game changer) to IoT and more recent emerging technological realities are:

  • Enablers of digital transformation
  • Causes of digital transformation needs (among others as they impact behavior of consumers or reshape entire industries, as in the digital transformation of manufacturing)
  • Accelerators of innovation and transformation. Yet, technology is only part of the equation as digital transformation is by definition holistic
FirstQA Systems leverages enterprise cloud platforms of ServiceNow, Salesforce and SmartDocs as building blocks for driving and implementing transformation initiatives. Digital transformed companies at its matured stage enable them to be more agile, people-oriented, innovative, client- centric, streamlined, efficient and able to induce/leverage opportunities to change the status quo and tap into new service-driven revenues.
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